Changing the conversation : 17 principles of conflict resoluion / Dana Caspersen

By:

Caspersen, Dana

Material type: Text

TextPublication details: London Profile Books 2015Description: 247 pISBN:

9781781254691

Subject(s):

DDC classification:

303.69 CAS-D

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Date due	Barcode	Item holds
Books	BITS Pilani Hyderabad	300	General Stack (For lending)	303.69 CAS-D (Browse shelf(Opens below))	Withdrawn Withdrawn (Withdrawn) Damaged		27834

Total holds: 0

This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate trans formative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts.

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