Blanchard, Ken <br/><br/>
One minute apology :    a powerful way to make things better / 
Ken Blanchard 
 - India  HarperCollins  2003 
 - 114 p. 
<br/><br/><label>ISBN: </label>9780007160068 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership.<br/>Apologizing
<br/><br/><label>Dewey Class. No.: </label>158.2 BLA-K