TY  - BOOK
AU  - Blanchard, Ken
AU  - McBride, Margaret
TI  - One minute apology : : a powerful way to make things better 
SN  - 9780007160068
U1  - 158.2 BLA-K 
PY  - 2003///
CY  - India
PB  - HarperCollins
KW  - Leadership
KW  - Apologizing
ER  -