TY  - BOOK
AU  - Gothelf, Jeff
AU  - Seiden, Josh
TI  - Sense & respond : : how successful organizations listen to customers and create new products continuously 
SN  - 9781633691889
U1  - 658.812 GOT-J 
PY  - 2017///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Organizational effectiveness
KW  - Organizational resilience
KW  - Corporate culture
KW  - Customer relations--Management
ER  -