Snyder, Mike. <br/><br/>
Microsoft dynamics CRM 2011: step by step / 
Mike Snyder, Jim Steger and Brendan Landers 
 - India  Prentice Hall of India  2012 
 - 417 p. 
<br/><br/> step by step 
<br/><br/><label>ISBN: </label>9788120344631 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations --Data processing --Computer programs<br/>Customer relations --Management --Computer programsﾠ<br/>Microsoft CRMﾠ
<br/><br/><label>Dewey Class. No.: </label>658.8120 SNY-M