TY  - BOOK
AU  - Snyder, Mike.
AU  - Steger, Jim., jt. auth.
TI  - Microsoft dynamics CRM 2011: step by step
SN  - 9788120344631
U1  - 658.8120 SNY-M 
PY  - 2012///
CY  - India
PB  - Prentice Hall of India
KW  - Customer relations --Data processing --Computer programs
KW  - Customer relations --Management --Computer programsﾠ
KW  - Microsoft CRMﾠ
N1  - step by step
ER  -