This book offers a conceptual, theoretical, and empirical overview of the role of Total Quality Management (TQM) in Indian Higher Education from the perspectives of the engineering faculty, students, and alums. It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services provided to major stakeholders like the faculty, the students, and the alums. It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher education concerning the quality of engineering educational institutions. Further, the book provides a complete framework for implementing TQM in engineering educational institutions. This book will interest students, teachers, and researchers of education and management studies. It will also be helpful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions"-- Provided by publisher.